Vendor FAQ

Thank you for visiting our vendor support page. Please consult the FAQ below to find answers to the most common vendor inquiries. If your question is not answered, you can email us at support@sparcpay.com and we will get back to you in 1-3 business days.

Receiving Payments

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Why am I not getting paid?

Your client is the one that releases payments, please reach out to them directly to inquire on the payment status.

When will I receive the funds?

SparcPay only issue payments once your client releases payment. EFT payments will be deposited to your account on the fourth business day following client release. If a payment by cheque was issued, cheques will be mailed on the fourth business day.

Do I need to register to get paid?

You do not need to be a registered SparcPay vendor to receive payment.

Vendor Registration

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How do I register?

You can register to become a SparcPay vendor here: https://sparcpay.com/vendors/

Am I registered? What is my registration status?

You can check to see if you are registered or your registration status here: https://sparcpay.com/vendorlookup

Do I need to register to get paid?

You do not need to be a registered SparcPay vendor to receive payment.

Do I need to register for each client?

You only need to register once in SparcPay

How long does it take to get registered?

Registrations can take up to 4 business days and longer if verification is required.

Where do I log in?

There is no vendor portal at the moment.

How do I update my information such as my email for remittance advice or my bank account?

While vendor registration is free, there is a charge for subsequent changes. Please submit the update request here: https://sparcpay.com/vendor-services-order/

What is the status of my grant application/payment?

For question about your grant application or payment, please reach out to the grant disburser directly.