Receiving Payments
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Why am I not getting paid?
Your client is the one that releases payments, please reach out to them directly to inquire on the payment status.
When will I receive the funds?
SparcPay only issue payments once your client releases payment. EFT payments will be deposited to your account on the fourth business day following client release. If a payment by cheque was issued, cheques will be mailed on the fourth business day.
Do I need to register to get paid?
You do not need to be a registered SparcPay vendor to receive payment.
Vendor Registration
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How do I register?
You can register to become a SparcPay vendor here: https://sparcpay.com/vendors/
Am I registered? What is my registration status?
You can check to see if you are registered or your registration status here: https://sparcpay.com/vendorlookup
Do I need to register to get paid?
You do not need to be a registered SparcPay vendor to receive payment.
Do I need to register for each client?
You only need to register once in SparcPay
How long does it take to get registered?
Registrations can take up to 4 business days and longer if verification is required.
Where do I log in?
There is no vendor portal at the moment.
How do I update my information such as my email for remittance advice or my bank account?
While vendor registration is free, there is a charge for subsequent changes. Please submit the update request here: https://sparcpay.com/vendor-services-order/
What is the status of my grant application/payment?
For question about your grant application or payment, please reach out to the grant disburser directly.