Receiving Payments
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Why am I not getting paid?
Your client is the one that releases payments, please reach out to them directly to inquire on the payment status.
When will I receive the funds?
SparcPay will only issue payments once your client releases payment. EFT payments will be deposited to your account on the fourth business day following client release. If a payment by cheque was issued, cheques will be mailed on the fourth business day.
Do I need to register to get paid?
You do not need to be a registered SparcPay vendor to receive payment.
How can I reconcile EFT/ACH payments from SparcPay?
Where can I find more details on EFT payments? (For vendors in Canada)
For Canadian vendors, your bank statement will display a link (id.sparcpay.com) that directs you to a form for submitting inquiries or requesting further details about the deposit.
Vendor Registration
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How do I submit invoices for payment?
The method for submitting an invoice depends on the type of SparcPay account your client uses. Please contact your client directly for specific instructions.
Here are some examples of common submission methods:
- Direct Entry: Some clients may require invoices to be entered directly into their accounting system.
- Email Submission: Others may ask you to email the invoice to a specific SparcPay submission inbox.
Important Notes for Submitting Invoices via email:
- Dedicated Submission Inbox: If your client has instructed you to email the invoice, ensure you use the correct dedicated invoice submission email provided by them.
- PDF Size Limit: The maximum size for PDF attachments is 4 MB.
- Avoid Duplicate Submissions: Submit each invoice only once, as duplicate submissions will be rejected.
If you are unsure about the invoice submission process or do not have the submission inbox details, please reach out to your client for further clarification.
How do I register?
You can register to become a SparcPay vendor here: https://sparcpay.com/vendors/
Am I registered? What is my registration status?
You can check to see if you are registered or your registration status here: https://sparcpay.com/vendorlookup
Do I need to register to get paid?
You do not need to be a registered SparcPay vendor to receive payment.
Do I need to register for each client?
You only need to register once in SparcPay
How long does it take to get registered?
Registrations can take up to 4 business days and longer if verification is required.
Where do I log in?
There is no vendor portal at the moment.
How do I update my information such as my email for remittance advice or my bank account?
While vendor registration is free, there is a charge for subsequent changes. Please submit the update request here: https://sparcpay.com/vendor-services-order/
What is the status of my grant application/payment?
For question about your grant application or payment, please reach out to the grant disburser directly.